Why Was My Payment Declined?

 

Why Was My Payment Declined?

SHEIN accepts Visa, MasterCard, American Express, Diners Club, and Maestro.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, SHEIN will suggest trying a different card or payment method.  

If the above instructions fail please contact your bank or submit a ticket with as much detail along with the error messages. so that SHEIN may assist you.

Related FAQ

  • How Do I Receive Bonus Points?

    Here are a few examples on how to receive Bonus Points: Confirm your registration Shopping Leaving Reviews on purchased items Sharing on Social Networks Posting your look in our style gallery

  • Are There Any Additional Fees?

    SheIn usually ships with your local post office. There should not be any additional fees when using regular mail. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact SHEIN customer ser…

  • Why Was My Order Shipped Separately?

    SheIn will send your order as soon as possible. So your order might have shipped separately from different warehouses based on stock. You would be able to receive certain items sooner than others from other warehouses. 

  • How Long Does It Take for My Order to Ship?

    When you place an order with SHEIN they will have to process the order first. Processing usually takes 1-7 business days for your order. SHEIN will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you resi…

  • Why Was My Package Returned to Shein?

    There are multiple reasons your package might have been returned to SheIn. Wrong or incomplete address    Invalid phone number                    Unable to deliver       …

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